The equivalent of the consumer protection agency in Mexico is: PROFECO

Dirección General de Quejas y Conciliación
Av. José Vasconcelos
No. 208, Colonia Condesa, México 06140, D.F.

(Accompany a brief description of your problem with your name, address and telephone number.)

Call toll-free 01-800-468-8722
Email: extranjeros@profeco.gob.mx


Here is a link to the PROFECO complaint form (in English, Spanish & French!)

http://www.profeco.gob.mx/formas/f_3i_quejas.htm